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When Demand Exceeds Supply: Burnout and Turnover in the Doula Industry

From the unique perspective of an agency owner, Kathryn Keener will discuss turnover in the industry amidst increasing demand, the challenge of setting realistic expectations for aspiring doulas, and the need for various forms of mentorship and professional development that are accessible and realistic. She will share feedback from doulas who were passionate about the work but couldn’t make it fit into their lifestyle, the impact on families and the profession when doulas can’t make good on their commitments, and the role of trainers and agency owners in setting new doulas up for success.